On-Line Returns: If a customer would like to return an item purchased on Candrski.com they may do so for a full refund of the merchandise within a 30 day period. Claims for shortages or defective merchandise must be made within 7 days of purchase. All sale item purchases are final sales and refunds/returns will not be accepted. If you need to exchange a size or would like to return an item for a refund, please send the items to the below address along with a copy of your order and what size you need or with instructions to issue the refund. A $4.99 shipping fee will be charged to the customer for exchanges due to sizing so that we may ship the item back to you. If you would like to make a size exchange for an item you purchased on-line in our retail store you may do so but please note that not all items in our retail store are the same as online. Call ahead so that we can guarantee your item will be at the store for your exchange. 1-919-732-9712.